How quickly should a forex broker respond to complaints?

Brokers should acknowledge complaints within 24 hours and resolve simple issues in one to three business days. Complex cases like disputes or withdrawals may take a week with updates. Regulated firms follow formal procedures with reference numbers and timelines. No response after 48 hours or generic replies signal poor service. Escalate to supervisors or regulators if ignored. Track everything in writing for records. Quick, transparent handling shows professionalism—delays often hide problems. Test responsiveness with a minor query before committing funds.