🏆 Best Customer Service Award 2026

Our 2026 Best Customer Service award nominees. 22 brokers evaluated and ranked.

Sarah Chen

Written by

Sarah Chen

James Anderson

Fact Checked by

James Anderson

Last reviewed:
By:Sarah Chen
Fact-checked by:James Anderson

Best Customer Service — How We Choose

Brokers with the most responsive and helpful customer service teams. Winners are selected based on availability (24/5 or 24/7), response time, multichannel support, and overall customer satisfaction.

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Who won the Best Customer Service award 2026?

Exness won our Best Customer Service award for 2026 with a rating of 4.8/5.

Quick Picks

#1Best Overall
Exness

Exness

4.8
#2Best Overall
XM

XM

4.7
#3Best Overall
AvaTrade

AvaTrade

4.5

Trading Conditions

Compare trading conditions for Best Customer Service nominees.

BrokerAction
Exness0.0 pips (Raw) | 1.0 pips (Standard)$1Open Account
XM0.6 pips (Ultra Low) | 1.6 pips (Standard)$5Open Account
AvaTrade0.9 pips (Standard)$100Open Account
FXTM0.0 pips (ECN) | 1.5 pips (Standard)$10Open Account
HFM1.0 pips (Premium) | 0.0 pips (Zero)$0Open Account
Tickmill0.0 pips (Raw) | 1.6 pips (Classic)$100Open Account
Pepperstone0.0 pips (Razor) | 1.0 pips (Standard)$0 (Recommended $200)Open Account
FP Markets0.0 pips (Raw)$100Open Account
Vantage0.0 pips (Raw ECN)$50Open Account
IG0.6 pips (Standard)$250 ($0 bank transfer)Open Account
XTB0.8 pips (Standard)$0Open Account
Interactive Brokers0.1 pips (with commission)$0Open Account
IC Markets0.0 pips (Raw) | 0.8 pips (Standard)$200Open Account
OANDA1.1 pips (Standard) | 0.1 pips (Core)$0Open Account
CMC Markets0.7 pips$0Open Account
Saxo Bank0.6 pips$2,000Open Account
eToro1.0 pips$10 - $200 (varies by region)Open Account
Forex.com1.2 pips (Standard) | 0.2 pips (Raw)$100Open Account
Swissquote1.3 pips (Standard) | 0.6 pips (Prime)$1,000Open Account
FxPro0.0 pips (Raw+) | 1.2 pips (Standard)$100Open Account
TradeStation1.0 pips$0Open Account
Admiral Markets0.0 pips (Zero) | 0.5 pips (Trade)$25Open Account

Detailed Broker Analysis

Recommended
🏆 Best Customer Service 2026 Nominee.
4.8/5App Score

Exness is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), FSCA (South Africa), FSA (Seychelles). Low-cost traders, high-volume day traders & scalpers.

Pros

  • Industry-leading withdrawal speed (instant/seconds)
  • Exceptional transparency with public financial reports
  • Massive liquidity - $4.5+ trillion monthly volume
  • No inactivity, deposit, or withdrawal fees

Cons

  • Not available to EU retail clients, US, UK, Canada, Australia
  • Retail clients routed to offshore entities for leverage
  • Customer support can be busy during peak times
  • Limited stock CFD selection compared to competitors
Forex spread classUltra-Low
Minimum deposit$1
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank, Card, Skrill, Neteller, Crypto, Local
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.7/5App Score

XM is nominated for Best Customer Service 2026. Regulated by CySEC (Cyprus), ASIC (Australia), DFSA (Dubai), IFSC (Belize). Beginners, education-focused traders & low deposit users.

Pros

  • Very low $5 minimum deposit
  • Multiple account types for all levels
  • Excellent educational resources (industry-leading)
  • Fast execution with no-requotes policy

Cons

  • Not publicly traded - less financial transparency
  • No cryptocurrency trading (regulated entities)
  • Inactivity fee after 90 days ($15/month then $5/month)
  • Standard account spreads wider than competitors
Forex spread classUltra-Low
Minimum deposit$5
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank, Card, Skrill, Neteller
Withdrawal feeVaries
AvaTrade logo
AvaTrade
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

AvaTrade is nominated for Best Customer Service 2026. Regulated by Central Bank of Ireland, ASIC (Australia), FSCA (South Africa), FSA (Japan), ADGM (Abu Dhabi). Beginners, copy traders & options enthusiasts.

Pros

  • One of the most regulated brokers globally (9 licenses)
  • Commission-free trading model
  • Fixed spreads - predictable costs
  • Unique AvaProtect risk management tool

Cons

  • Fixed spreads are wider than ECN/Raw spread brokers
  • Higher inactivity fee ($50/quarter after 3 months)
  • No ECN or raw spread account option
  • Cryptocurrency spreads can be high
Forex spread classLow
Minimum deposit$100
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller, Wire
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

HFM is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), DFSA (Dubai), FSCA (South Africa), FSA (Seychelles). Bonus hunters, high leverage users & versatile traders.

Pros

  • Strong multi-regulator oversight (FCA, CySEC, FSCA)
  • Excellent account variety for all trader levels
  • Outstanding local payment methods (Africa/Asia)
  • Low minimum deposit ($0-$5 on most accounts)

Cons

  • US clients not accepted
  • Inactivity fee after 6 months ($5/month)
  • Leverage caps apply in EU/UK jurisdictions
  • Some features limited by regulatory entity
Forex spread classLow
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Wire, Skrill, Neteller, Crypto
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.4/5App Score

FXTM is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), FSCA (South Africa), FSC (Mauritius). African & Asian traders & copy trading users.

Forex spread classUltra-Low
Minimum deposit$10
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller, Local
Withdrawal feeVaries
Tickmill logo
Tickmill
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

Tickmill is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), FSA (Seychelles). Scalpers, day traders & low-commission professionals.

Pros

  • Very low trading costs
  • Fast execution speeds
  • Allowed for all strategies
  • Strong regulation

Cons

  • Limited non-forex product range
  • No crypto for UK clients
Forex spread classUltra-Low
Minimum deposit$100
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller
Withdrawal feeVaries
Pepperstone logo
Pepperstone
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.8/5App Score

Pepperstone is nominated for Best Customer Service 2026. Regulated by ASIC (Australia), FCA (UK), CySEC (Cyprus), BaFin (Germany), DFSA (Dubai). Advanced traders, automated trading & TradingView enthusiasts.

Pros

  • Regulated by 7 jurisdictions including 4 Tier-1
  • Ultra-tight raw spreads on Razor (avg 0.1 pips EUR/USD)
  • Fast execution - ideal for scalpers/EAs
  • MT4, MT5, cTrader, TradingView support

Cons

  • Standard account spreads wider than Razor
  • Commission varies by platform
  • No proprietary mobile app
  • Research less extensive than IG
Forex spread classUltra-Low
Minimum deposit$0 (Recommended $200)
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Credit/Debit, PayPal, Skrill, Neteller, BPay
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.7/5App Score

IG is nominated for Best Customer Service 2026. Regulated by FCA (UK), ASIC (Australia), CFTC/NFA (USA), FINMA (Switzerland), MAS (Singapore). Professional traders, US traders & comprehensive market access.

Pros

  • Regulated by 8+ top-tier authorities (FCA, ASIC, CFTC, etc.)
  • Huge range of 17,000+ instruments including options & futures
  • FTSE 250 listed company with high financial transparency
  • Top-tier educational academy and daily market analysis

Cons

  • Admin fee on overnight funding increased to 1.5% (Dec 2026)
  • Higher spreads on UK small-cap shares (2026 update)
  • No Islamic (swap-free) account available
  • MetaTrader 4 offering is limited compared to proprietary platform
Forex spread classUltra-Low
Minimum deposit$250 ($0 bank transfer)
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Credit/Debit Card
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.7/5App Score

XTB is nominated for Best Customer Service 2026. Regulated by FCA (UK), KNF (Poland), CySEC (Cyprus), FSC (Belize). Active European traders & stock CFD investors.

Pros

  • Publicly traded & transparent
  • Superb user experience
  • 0% commission on real stocks (EU)
  • Fast execution

Cons

  • MT4 no longer offered to new clients
Forex spread classLow
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Credit/Debit, PayPal, Skrill
Withdrawal feeVaries
Interactive Brokers logo
Interactive Brokers
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.7/5App Score

Interactive Brokers is nominated for Best Customer Service 2026. Regulated by SEC/FINRA (US), FCA (UK), ASIC (Australia), MAS (Singapore), CIRO (Canada). Professional traders, multi-asset investors & institutions.

Pros

  • Unbeatable market access
  • Rock bottom commissions
  • Safe (Publicly traded)

Cons

  • Complex for beginners
  • TWS platform has steep learning curve
Forex spread classUltra-Low
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Wire, ACH (US)
Withdrawal feeVaries
IC Markets logo
IC Markets
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.6/5App Score

IC Markets is nominated for Best Customer Service 2026. Regulated by ASIC (Australia), CySEC (Cyprus), Seychelles FSA, SCB (Bahamas). Scalpers, EA traders & low-latency algorithmic trading.

Pros

  • ASIC and CySEC Tier-1 regulation
  • Ultra-tight raw spreads from 0.0 pips
  • Excellent for scalping and EAs
  • Low latency execution (Equinix)

Cons

  • $200 minimum deposit
  • Limited educational resources
  • Research tools could be expanded
  • No FSCS protection
Forex spread classUltra-Low
Minimum deposit$200
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, PayPal, Neteller, Skrill, Wire, Broker-to-Broker
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.6/5App Score

OANDA is nominated for Best Customer Service 2026. Regulated by CFTC/NFA (US), FCA (UK), ASIC (Australia), CIRO (Canada), MAS (Singapore). US traders, beginners & data-driven analysts.

Pros

  • Regulated by 6 Tier-1 authorities
  • 28+ years of clean regulatory history
  • No minimum deposit requirement
  • Competitive spreads from 0.6 pips

Cons

  • Inactivity fee after 12 months
  • No individual stock CFDs
  • Limited cryptocurrency offering
  • Higher spreads than some ECN brokers
Forex spread classLow
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Debit Card, PayPal
Withdrawal feeVaries
CMC Markets logo
CMC Markets
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.6/5App Score

CMC Markets is nominated for Best Customer Service 2026. Regulated by FCA (UK), ASIC (Australia), BaFin (Germany), MAS (Singapore). Advanced chartists & UK spread bettors.

Pros

  • Publicly traded & highly regulated
  • Huge asset selection (12k+)
  • Advanced platform features (NextGen)

Cons

  • High stock CFD fees for small trades
  • Data fees for some exchanges
Forex spread classLow
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank Transfer
Withdrawal feeVaries
Saxo Bank logo
Saxo Bank
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.6/5App Score

Saxo Bank is nominated for Best Customer Service 2026. Regulated by Danish FSA, FCA (UK), ASIC (Australia), MAS (Singapore), FINMA (Switzerland). High-net-worth investors & multi-asset traders.

Pros

  • Licensed bank with investment-grade rating
  • Regulated by multiple Tier-1 authorities
  • Massive 70,000+ instrument selection
  • Professional-grade platforms

Cons

  • Higher minimum for premium tiers
  • More expensive for small traders
  • Complex platform for beginners
Forex spread classUltra-Low
Minimum deposit$2,000
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Card
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

eToro is nominated for Best Customer Service 2026. Regulated by FCA (UK), ASIC (Australia), CySEC (Cyprus), FinCEN/FINRA (US). Social traders, beginners & crypto enthusiasts.

Pros

  • Pioneering social trading platform
  • CopyTrader for passive investing
  • Real stock and ETF trading
  • 80+ cryptocurrencies

Cons

  • $5 withdrawal fee
  • $10/month inactivity fee after 12 months
  • Higher spreads on forex/CFDs
  • Currency conversion fees for non-USD
Forex spread classLow
Minimum deposit$10 - $200 (varies by region)
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, PayPal, Neteller, Skrill, Bank Transfer
Withdrawal feeVaries
Forex.com logo
Forex.com
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

Forex.com is nominated for Best Customer Service 2026. Regulated by CFTC/NFA (USA), FCA (UK), ASIC (Australia), CIRO (Canada), MAS (Singapore), CIMA (Cayman). US traders, experienced analysts & volume traders.

Pros

  • Extremely safe (Publicly traded parent)
  • Great for US traders
  • TradingView charts

Cons

  • Spreads on standard account not best in class
  • No crypto for UK retail
Forex spread classLow
Minimum deposit$100
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Wire, Debit/Credit Card, ACH (US)
Withdrawal feeVaries
FP Markets logo
FP Markets
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

FP Markets is nominated for Best Customer Service 2026. Regulated by ASIC (Australia), CySEC (Cyprus), SVG FSA. ECN traders, scalpers & Australian clients.

Pros

  • ASIC and CySEC Tier-1 regulation
  • Raw spreads from 0.0 pips
  • 10,000+ instruments available
  • Excellent platform variety (MT4/MT5/cTrader/Iress/TradingView)

Cons

  • Iress platform requires $1,000 minimum
  • Limited cryptocurrency selection
  • Demo account expires after 30 days
  • Iress monthly fee (waivable)
Forex spread classUltra-Low
Minimum deposit$100
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller, Crypto
Withdrawal feeVaries
Swissquote logo
Swissquote
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.5/5App Score

Swissquote is nominated for Best Customer Service 2026. Regulated by FINMA (Switzerland), FCA (UK), SFC (Hong Kong), MAS (Singapore), DFSA (Dubai). Swiss banking clients & high-net-worth individuals.

Pros

  • Maximum safety (Swiss Bank)
  • Huge product range (3M+)
  • Banking integrated

Cons

  • High fees
  • Higher minimum deposit
Forex spread classLow
Minimum deposit$1,000
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Transfer, Card
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.4/5App Score

Vantage is nominated for Best Customer Service 2026. Regulated by ASIC (Australia), FCA (UK), CIMA (Cayman), VFSC (Vanuatu). Raw spread traders & Australian forex enthusiasts.

Pros

  • Strong ASIC & FCA regulation
  • Competitive Raw ECN pricing
  • Excellent social trading options
  • Free VPS for active traders

Cons

  • High minimum deposit for Pro account
  • Limited crypto selection
Forex spread classUltra-Low
Minimum deposit$50
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller, Crypto
Withdrawal feeVaries
Recommended
🏆 Best Customer Service 2026 Nominee.
4.4/5App Score

FxPro is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), FSCA (South Africa), SCB (Bahamas). Professional European traders & cTrader enthusiasts.

Pros

  • NDD Execution
  • Supports MT4, MT5, cTrader
  • Reliable reputation

Cons

  • Fees can be higher on standard accounts
  • No crypto in UK
Forex spread classUltra-Low
Minimum deposit$100
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller, PayPal
Withdrawal feeVaries
TradeStation logo
TradeStation
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.4/5App Score

TradeStation is nominated for Best Customer Service 2026. Regulated by SEC/FINRA (US). US-based active traders & EasyLanguage programmers.

Forex spread classLow
Minimum deposit$0
Inactivity feeVaries
Currency pairsN/A
Deposit methodsBank Wire, ACH, Check
Withdrawal feeVaries
Admiral Markets logo
Admiral Markets
Read Review
Recommended
🏆 Best Customer Service 2026 Nominee.
4.4/5App Score

Admiral Markets is nominated for Best Customer Service 2026. Regulated by FCA (UK), CySEC (Cyprus), ASIC (Australia), EFSA (Estonia). Educational learners & MetaTrader power users.

Forex spread classUltra-Low
Minimum deposit$25
Inactivity feeVaries
Currency pairsN/A
Deposit methodsCard, Bank, Skrill, Neteller
Withdrawal feeVaries

Frequently Asked Questions

Exness won our Best Customer Service award for 2026 with a rating of 4.8/5.
Our Best Customer Service award is based on rigorous testing and data analysis. We evaluate each broker's trading conditions, fees, platform quality, and regulatory status using our proprietary methodology.
We evaluated 22 brokers for the Best Customer Service category in 2026. All nominated brokers meet our minimum quality and regulatory standards.
Not Financial Advice:

Information on this website is for educational and comparison purposes only. This does not constitute financial, investment, or trading advice. How we rank brokers →

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Regional Availability Notice

Broker availability depends on your country of residence. Some brokers may not accept clients from certain jurisdictions including the USA, Canada, Japan, and others. The comparison table on this page shows country acceptance status. Please verify availability with the broker directly before proceeding.

Independent Analysis

Rankings based on verified data and hands-on testing. See our methodology →

Data Verified

January 2026